Experience
Head of Design, Whitespace (acquired by Verisk) · LondonMay 2022 – Present
B2B SaaS for the regulated London insurance market. Leading design for the core product, with 7 direct reports across the UK and Spain, reporting to the Chief Engineering Officer.
- Grew the design team from 3 to 8 (5 direct hires), owning headcount and budget, and established how it runs: a career framework, design critiques, 1:1s with growth plans and team rituals, with 3 promotions and 100% retention.
- Moved design from a downstream service into a core function that partners with product and commercial leadership on the roadmap and reviews work before build.
- Redesigned core user workflows, with better tools for managing work and clearer visibility of tasks across teams. The latest release, a dashboard redesign, cut related support tickets by 40%, with negative feedback from only 0.4% of users.
- Started shifting the team towards design engineering, using Claude Code with Figma and the design system to explore concepts, prototype and build flows. Concept-to-prototype time has dropped from days to hours.
- Built the design system with engineering, from tokens and governance to a Storybook component library. Designing new solutions now takes around a fifth of the time.
- Set up the company's first customer research practice: a UX panel, surveys, in-person usability sessions around every major UI release, and an internal UX agent powered by Copilot.
Lead Design Engineer, Mpro5 (Crimson Tide) · Tunbridge WellsMay 2020 – May 2022
Mobile platform for scheduling, managing and reporting on frontline operations, used across rail, facilities and cleaning.
- Led mobile product design and reworked user flows and interaction patterns so complex workflows worked on small screens.
- Designed directly in code, building feature workflows in Angular that engineering merged straight into the main codebase. This removed the spec handoff.
- Mentored and coached frontend developers to improve the design and user experience of the product.
- Refactored legacy layout components to bring consistency across the web and mobile products.
Web Designer / Frontend Developer, Kick Interactive · MaidstoneAug 2016 – May 2020
Digital agency building websites and e-commerce for timber and building supplies merchants. Worked across design and frontend development.
- Designed and built large e-commerce platforms handling complex inventory, ordering and bulk pricing.
- Owned work end to end, from wireframes and high-fidelity UI to production frontend code.
- Built reusable component structures that kept client sites fast and easy to manage after launch.
Freelance Web Designer / Developer, Self-employedMar 2015 – Aug 2016
Designed and built custom websites for a range of clients, from concept to deployment.